The Smile Life | Contact Us
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    01 HOW MUCH DOES SHIPPING COST?

    Free priority shipping to addresses in the USA with order of $50 or more. However, the following locations do not qualify for free shipping and are eligible only for flat rate shipping:

    • American Samoa ($25)
    • Puerto Rico ($25)
    • US Virgin Islands ($25)
    • Guam ($35)
    02 INTERNATIONAL SHIPPING?

    We offer flat fee shipping to the territories below. For any other countries, unfortunately, we do not offer overseas shipping at this time. Apologies for any inconvenience caused.

    • Canada ($25)
    • European Union Countries ($50)
    • South America Countries ($50)
    03 CAN I REMOVE/ADD/CHANGE ITEMS IN AN EXISTING ORDER?

    No, once an order has been placed we are unable to add/remove/change items in an existing order.

    04 CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?

    Yes, to cancel an order please message us via our chat button ASAP.

    05 WHEN WILL MY ORDER BE SHIPPED?

    Orders placed before 2pm PST (business days) will be shipped that business day. Orders placed after 2pm PST (Business Days) will be shipped the next day.

    06 CAN I TRACK MY ORDER?

    You can track your order by clicking the link found in the shipping confirmation email. Please allow 1-3 business days to receive your shipment notification email after placing your order. 


    07 HOW LONG WILL IT TAKE TO DELIVER AFTER BEING SHIPPED?

    For all deliveries within the US, depending on the state you live in: 3-5 business days, your order will usually take between 3-5 business days. When placing international orders you should expect to receive the goods between 7-10 business days and can be longer depending on your location.

    *The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.


    08 DO I NEED TO SIGN FOR MY ORDER?

    The courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. If your parcel is stolen, we cannot be held accountable. Please use our chat function, contact form or contact hello@thesmilelife.com if your order has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your workplace. 


    Returns

    01 WHAT IS THE SMILE LIFE’S RETURN POLICY?

    Please use our contact form and request a return within 14 days of your order delivery. We will then email you a return label for you to ship back to us.

    Items must NOT be WORN, ALTERED, DAMAGED or WASHED.

    Items must have tags attached to be returnable.

    If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day your receive the goods for a full refund or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments. Please note that it can take up to 10 business days for the credit to appear on your statement.

    02 WHAT IF I HAVE MOVED, CHANGED OR ENTERED THE INCORRECT ADDRESS?

    We cannot be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please use our contact form for Customer Service immediately. In the case that your order is processed and cannot be updated, please use our contact form.

    03 WHAT IS THE SMILE LIFE’S EXCHANGE POLICY?

    Please use our contact form and request a return within 14 days of your order delivery. We will then email you a return label for you to ship back to us. Items must NOT be WORN, ALTERED, DAMAGED or WASHED. Items must have tags attached to be returnable. If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day your receive the goods for a full refund or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments. Please note that it can take up to 10 business days for the credit to appear on your statement.

    04 CAN I RETURN/EXCHANGE A SALE ITEM?

    No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.

    Wholesale

    01 I WOULD LIKE TO STOCK THE SMILE LIFE PRODUCTS

    For us to help direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.

    02 WE ARE A DISTRIBUTION COMPANY AND WOULD LIKE TO DISTRIBUTE THE SMILE LIFE. WHO SHOULD WE CONTACT?

    Please fill in our contact form with the name, location, website for your distribution business and other brands you distribute and someone will get back to you ASAP..

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